With the ability to define custom workflows, the Flowan Help Desk software allow you to automate your business processes for one or more request types as needed. The workflow escalation screens are very intuitive and provide an easy way to define and label each step of the workflow and assign a given workflow to one or more request types.
As your customer service representatives and/or IT support personnel work on a request that has a workflow assigned, they have the ability to escalate the case to the next step in the workflow or de-escalate the case to the previous step in the workflow. In addition to processing the case through the workflow, the support representatives can add notes, file attachments, and solve the case at any point in the workflow.
Using the Flowan Help Desk workflow functionality ensures that your Business Process Management (BPM) methodology is automated and enforced.
Flowan Help Desk Software provides a very cost-effective and easy to use solution for managing your customer service support and IT help desk activities resulting in world-class customer service.