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Flowan Help Desk Software
Capture, track, analyze and improve you business processes
Every day thousands of organizations are supporting their customers and employees as part of their fundamental business operation. The type of support needed varies depending on the type of organization and the products or services provided. Many organization do not track all of the support requests and hence, don’t realize how much time is spent on support activities.
Just as important as understanding the amount of time spent on support, determining areas where the support can be reduced or eliminated is fundamental in making your business more efficient.
Email is not the right tool for effective customer service
Email is a popular way for organizations to provide support from their websites. But it’s not an effective tool to capture, track and analyze support activities. In fact, with all of the SPAM occurring via email, there is no guarantee that you are even responding to all of your customer requests.
According to a recent JupiterResearch WebTrack: "Of the 84% of sites offering email as a customer support option, only 44% provided auto-acknowledgements. Moreover, 81% of sites responded to email inquiries, but just 57% resolved email inquiries within 24 hours. Meanwhile, 23% of sites took more than three days to respond or were completely unresponsive".
Flowan Help Desk Software provides a very cost-effective and easy to use solution for managing your customer service support and IT help desk activities resulting in world-class customer service.