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Software Products > Flowan Help Desk > Real-time dashboard
Flowan Real-time Dashboard
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React quickly, manage effectively
The Flowan Real-time Dashboard is a robust management tool that allows you to get a real-time look at the overall activity in your help desk. It provides a visual representation of the following information:
Current Day Activity
Cases Accepted
Cases closed
Cases re-opened
New cases request type breakdown (count)
Open Case Summary
Unaccepted cases
Cases awaiting a customer response
Re-opened cases
Cases where SLA target was not met
The Flowan Real-time dashboard is a powerful management tool which allows you to pro-actively monitor and quickly react to spikes or changing patterns in customer support activities. It provides an up to the minute view of all activity across your entire Help Desk.
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Flowan Help Desk features
Case Management
Intelligent case routing
Workflow management
Mobile interface
Custom form fields
Real-time dashboard
Centralized support
Knowledge base
Customer surveys
Email integration
LDAP integration
Comprehensive reporting
Software benefits
Purchasing options
System requirements
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Contact Us
Flowan Software Inc.
31300 Solon Rd.
Suite 11
Solon, OH 44139
Toll-Free: (877) 735-6926
Phone: (216) 595-2768
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