Where Ideas and Innovation Never Stop Flowing
Software Products > Flowan Help Desk > Real-time dashboard
Flowan Real-time Dashboard
React quickly, manage effectively
The Flowan Real-time Dashboard is a robust management tool that allows you to get a real-time look at the overall activity in your help desk. It provides a visual representation of the following information:

Current Day Activity
  • Cases Accepted
  • Cases closed
  • Cases re-opened
  • New cases request type breakdown (count)
Open Case Summary
  • Unaccepted cases
  • Cases awaiting a customer response
  • Re-opened cases
  • Cases where SLA target was not met
The Flowan Real-time dashboard is a powerful management tool which allows you to pro-actively monitor and quickly react to spikes or changing patterns in customer support activities. It provides an up to the minute view of all activity across your entire Help Desk.