Flowan Sentinel - Help Desk Integration

Flowan Sentinel > Flowan Help Desk Integration

Flowan Help Desk Integration

Flowan Sentinel is tightly integrated with Flowan Help Desk. This integration allows you to treat your servers as customers and set service level targets for responding to issues. Flowan Sentinel automatically creates cases in Flowan Help Desk when events occur. It also has the intelligence to recognize that an event is recurring on a server and will keep track of the occurrences without creating duplicate cases. Flowan Help Desk functions as a repository of server event cases and solution. By leveraging this information, your support staff can determine if a given event has occurred in the past and quickly resolve the server issue.