Configurable System Settings

Help Desk Software > Configurable System Settings

Configurable System Settings - Let me decide!

Every organization has its own needs when it comes to software systems. Too often you are faced with software systems that don’t offer a lot of flexibility and you end up accepting the behavior of software systems without being able to control features. Flowan Software recognizes that each organization is different and offers you flexibility in determining how Flowan Help Desk functions and how it handles certain events.

Configurable System Setting Features

You can control:

	If and when the system should send email notifications (when a case is submitted, when a case note is added, when a case is closed, etc.)

	If users are able to maintain their own user profile information.

	If users are able to create a user profile.

	How often to purge help desk cases or file attachments.

	If you want to use the knowledge base .

	If help desk representatives are able to assign cases to other representative outside their help desk coverage.

	If users can search and view all cases in their location or just the cases they submitted.

	How often to send satisfaction surveys.

	If you want customers to see the calendar showing the help desk hours of operation.

	If you want to allow file attachments.

	If you want to display SLA to customers when they submit a case.

	How long a customer has to re-open a solved case.