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Help Desk Software > System Requirements
 
System Requirements
 
Web Server (if installing Flowan Help Desk on your existing hardware):
 
Windows 2000 or Windows Server 2003 1 Microsoft Internet Explorer 5.5 or higher
Pentium class computer (500 MHz or higher) 20 Megabytes of disk space
512 Megabytes of RAM Administrative privileges on the system (for installation)
.NET Framework Ability to post to an SMTP mail server
ASP.NET support for IIS
 
Database Server (if installing Flowan Help Desk on your existing hardware):
 
Windows 2000 or Windows Server 2003 Full-text Indexing Service (included with SQL Server 2000)
Pentium class computer (500 MHz or higher) 100 Megabytes of disk space (minimum)
512 Megabytes of RAM2 2 Microsoft SQL Server 2000 SP3 (or later) 3
Administrative privileges on the system (for installation) Microsoft SQL Reporting Services (included with SQL Server 2000)
 
Client:
 
Microsoft Internet Explorer 5.5 or higher
Windows XP or Windows 2000
800 x 600 screen resolution supported, 1024 x 768 recommended
Macromedia Flash reader (optional)
 
 
1 The database server and web server can run on the same physical computer or be separate physical computers. If you intend to run the system from one physical computer, ensure that the machine meets the combined requirements.
 
2 Memory requirements may increase depending on the current load on your SQL Server computer. The current load is affected by how many databases are running on the server and the current transaction volume.
 
3 Actual disk space requirements will vary depending on the number of help desk requests you expect, how often file attachments will occur and the data purge frequency you defined in the Flowan Help Desk system.
 
 



Flowan Software Inc.
31300 Solon Rd.
Suite 11
Solon, OH 44139

Toll-Free: 1-877-7FLOWAN
Phone: (216) 595-2768

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