Software Products > Help Desk Software > Reporting
| Reporting - Show me the data! |
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| Responding to customers is the primary function of a help desk but how do you know if you’re adequately staffed to meet your customer’s expectations? The key to understanding your staffing vs. demand situation is to let the data tell the story. Flowan Help Desk offers a rich set of reports that provide you with the key metrics to analyze your help desk operation. |
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| Standard reports include: Service Level by Case Type, Service Level by Employee, Employee Case Work Hours, Top 10 Problem Types, Service Level by Location, etc. Depending on the type of data reported, the format is either graphical (i.e. pie chart, bar graph, etc.) or tabular. |
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Flowan Software Inc.
31300 Solon Rd.
Suite 11
Solon, OH 44139
Toll-Free: 1-877-7FLOWAN
Phone: (216) 595-2768
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