| Help Desk Software > Overview |
| |
| Think Beyond Technical Support |
| |
| Every business day, thousands of organizations are supporting their customers and employees as part of their fundamental business operation. The type of support needed varies depending on the type of organization and the products or service provided. Many organizations do not track all of their support requests and hence don’t realize how much time is spent on support. Even more important than the time spent is the ability to determine areas where the organization can improve thus reducing or eliminating certain types of support. |
| |
| Some organizations have implemented a computer system to track their computer related support but, due to cost and/or system limitations, they don’t use the system to track ALL of their support requests. Wouldn’t it be nice to find a help desk software package that is flexible enough to handle all of your support requests while providing a cost effective solution? |
| |
| The answer is YES and the software is Flowan Help Desk. |
| |
| |
| Powerful Yet Easy to Use |
| |
| Flowan Help Desk provides an “enterprise” solution for both small and large organizations. The system is designed to be self monitoring and self managing. With its built-in services, Flowan Help Desk warns the help desk representatives when cases need attention based on the defined service levels. It also has built-in services to purge cases based on how long you want to retain the history. |
| |
| The screens are designed to be intuitive and easy to use. Most customers are able to enter cases without any training. Training the help desk representatives takes very little time as the Flowan Help Desk built-in work-flow “leads” the help desk representative through the process of solving a case. |
| |
| |