Software Products > Help Desk Software > Knowledge Base
| Knowledge Base - Knowledge is freedom! |
| |
| Many times customers are asking for help on how to accomplish a particular task or have encountered a problem that you’ve already solved for other customers. It would be much more efficient to allow customers to search for answers before they enter a help desk case. Flowan Help Desk provides you the ability to create a knowledge base where you can publish articles for common issues or procedures. Customer are able to search the knowledge base using “key words” that are related to their problem. |
| |
| Knowledge Base Features |
- Supports file attachments in knowledge base articles.
- Allows you to create “internal only” articles to provide information for your help desk representatives that is not appropriate for your customers.
- Provides the ability to classify articles (INFO:, BUG:, HOWTO:, etc.) using by starting the article title with your classification scheme.
|
|
| |
 |
|
|
Contact Us
Flowan Software Inc.
31300 Solon Rd.
Suite 11
Solon, OH 44139
Toll-Free: 1-877-7FLOWAN
Phone: (216) 595-2768
Contact Us
|