Knowledge Base

Help Desk Software > Knowledge Base

Knowledge Base - Knowledge is freedom!

Many times customers are asking for help on how to accomplish a particular task or have encountered a problem that you’ve already solved for other customers. It would be much more efficient to allow customers to search for answers before they enter a help desk case. Flowan Help Desk provides you the ability to create a knowledge base where you can publish articles for common issues or procedures. Customer are able to search the knowledge base using “key words” that are related to their problem.

Knowledge Base Features

	Supports file attachments in knowledge base articles.

	Allows you to create “internal only” articles to provide information for your help desk representatives that is not appropriate for your customers.

	Provides the ability to classify articles (INFO:, BUG:, HOWTO:, etc.) using by starting the article title with your classification scheme.