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Software Products > Help Desk Software > Enterprise Edition
Cost-effective Customer Service
Customer service is a vital function for every business and is the key for establishing a lasting relationship with your customers. The way you interact with your customers says a lot about your business and how much you value customer service.

It is extremely important for large organizations to provide world-class customer service to ensure that customer needs are being met. At the same time, large organizations must be diligent with their budgets and ensure that the investment made in their customer service software is aligned properly as customer service is typically not a revenue generating operation.
Flowan Help Desk Enterprise Edition provides all of the features you expect in service desk software with a licensing model that makes it the most affordable service desk solution available today. With Flowan Help Desk Enterprise addition, you only need to purchase a license for the help desk analysts that accept and solve cases. You can have an unlimited number of customers/users who can submit case as they do not require a license. Click HERE to contact us for more pricing information and a quote.
Small Business Edition vs. Enterprise Edition
Feature Small Business Edition Enterprise Edition
Customers able to submit, view, and interact with their cases Yes Yes
Flowan Web request entry form with custom logo and branding option Yes Yes
Knowledge Base Yes Yes
Flowan Web Chat Yes Yes
File Attachments Yes Yes
Spell Checker Yes Yes
Multi-lingual Yes Yes
Standard Built-in reports Yes Yes
Cases created from email massages Yes Yes
Custom request entry fields Yes
(technical support call)		 Yes
User profile maintenance Via an Excel file Yes
Maximum number of Customers who can submit cases Unlimited Unlimited
Maximum number of cases per month Unlimited
(subscription based)		 Unlimited
Case history retention period 2 years Unlimited
Maximum number of "virtual help desks" Unlimited Unlimited
Maximum number of analysts (users who process and solve cases) Unlimited Purchase Licenses
System configuration and administration Performed by Flowan Software, Inc Yes
Number of technical support calls per year 3
(charge for additional support calls)		 Unlimited
Software upgrades and bug fixes Yes Yes
Software installation option (Flowan SaaS platform or traditional local installation) SaaS only Both
Dedicated Flowan Help Desk environment on the Flowan SaaS platform No Yes
Flowan Help Desk

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Flowan Software Inc.
31300 Solon Rd.
Suite 11
Solon, OH 44139

Toll-Free: 1-877-7FLOWAN
Phone: (216) 595-2768

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