Flowan Sentinel is tightly integrated with Flowan Help Desk. This integration allows you to treat your servers as customers and set service level targets for responding to issues. You can easily measure your responsiveness to server events by utilizing the service level (SLA) reports available in Flowan Help Desk.

Flowan Sentinel automatically creates cases in Flowan Help Desk when events occur. It also has the intelligence to recognize that an event is recurring on a server and will keep track of the occurrences without creating duplicate cases.

With the tight integration, Flowan Help Desk functions as a repository of server event cases and solutions. By leveraging this information, your support staff can review the help desk case related to the event and quickly resolve the issue.