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Flowan Patient Relations software
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Ensure regulatory compliance for patient grievances and complaints
The focus on quality patient care continues to be one of the primary concerns for regulating the healthcare industry. Standards and regulations such as HIPAA, PSQIA and CMS are requiring organizations to carefully track and audit patient relations issues.
You need to ensure that your organization effectively handles written or verbal complaints regarding patient care, harm, neglect, or abuse. You also need to handle issues such as a billing complaint related to quality of care or issues related to a hospital’s compliance with the CMS Hospital Conditions of Participation.
Flowan Patient Relations software offers you a web-based, cost-effective and easy to use solution for managing patient grievances and complaints. It will help ensure that you are meeting your regulatory requirements for tracking responses to patients.
Features
Easy to use screens for entering patient complaints and grievances
Provides the ability to assign cases to investigators (with email notification) for case resolution
Allows investigators to create tasks and assign due dates if they need assistance from other departments
Provides the ability to attach files to patient cases to ensure all documents sent to patients are stored with the case
Provides the ability for investigators to add case notes (with date and time stamps)
Automatic case data change audit tracking (showing what was changed, who made the change, and the date and time of the change).
Provides powerful case history searching ability
Comprehensive reporting for case management and analysis
Email alerts automatically sent to investigators as cases approach target close dates
Provides the ability to import basic patient data from a .csv file
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Flowan Patient Relations features
Overview
Case management
Case tasks
Case auditing
Searching for cases
Patient data sync
Comprehensive reporting
Purchasing options
System requirements
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Contact Us
Flowan Software Inc.
31300 Solon Rd.
Suite 11
Solon, OH 44139
Toll-Free: (877) 735-6926
Phone: (216) 595-2768
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