The Flowan Real-time Dashboard is a robust management tool that allows you to get a real-time look at the overall activity in your help desk. It provides a visual representation of the following information:

Current Day Activity

• Cases Accepted
• Cases closed
• Cases re-opened
• New cases request type breakdown (count)

Open Case Summary

• Unaccepted cases
• Cases awaiting a customer response
• Re-opened cases
• Cases where SLA target was not met

The Flowan Real-time dashboard is a powerful management tool which allows you to pro-actively monitor and quickly react to spikes or changing patterns in customer support activities. It provides an up to the minute view of all activity across your entire Help Desk.