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Latest release
Flowan Help Desk version 3.6 released 10/15/2011
Flowan Software, Inc. is proud to announce the latest version of the Flowan Help Desk software. With over 30 new features (driven by customer enhancement requests) Flowan Help Desk continues to be the most flexible and powerful customer service solution available in the industry.

With version 3.6, the Flowan Help Desk software continues to provide the maximum amount of flexibility so that you can track and report virtually any type of customer service request. The custom form editor was re-designed so that it is even easier to use and provides the ability to create distinct custom fields for customer input. These distinct form fields are now available in the Flowan Help Desk search screen for finding help desk cases based on your specific data.
Major Enhancements
  • Re-designed custom form editor with the ability to define distinct custom fields
  • Added the ability for analysts to take actions on one or more cases at the same time
  • Enhanced the report filtering capability by allowing the creation of “location groups” and “analyst groups”
  • Added the ability to utilize custom form fields as part of the search criteria on the search screen
  • Added additional functionality to allow customers to fill out surveys
  • Added the ability for customers to run reports for their location
  • Provided “standard response” functionality for customers to utilize when they add notes to their cases
  • Added the ability for an analyst to indicate how a customer contacted them when they need to enter cases on behalf of the customer
  • Added LDAP integration (traditional installation only)
  • Added the ability for customers to create cases from existing cases
  • Provided the ability to run the Flowan Real-time dashboard from a separate URL
  • Improved the “look and feel” for the Flowan Real-time dashboard and added a new dial setting
  • Added the ability to create sub-cases from sub-cases
  • Added the ability to designate one or many reports as “favorites”
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Flowan Software Inc.
31300 Solon Rd.
Suite 11
Solon, OH 44139

Toll-Free: (877) 735-6926
Phone: (216) 595-2768

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