To maximize your efficiency for processing customer requests, you want to ensure that all of your requests are submitted and processed in your centralized customer service system. This is a fundamental design goal of the Flowan Help Desk software.

The Flowan Help Desk software provides many interfaces that you can leverage to capture your customer requests. Depending on your needs and the type of customers you are supporting you can allow your customers to directly enter requests using the standard Flowan system or enter requests using the case entry web form or have cases created from one or many mailboxes being monitored by the Flowan Help Desk software.

Setting up mailboxes for creating cases is a simple process and ensures that all customer related requests are treated the same as far as reporting, monitoring and measuring your customer service responsiveness (SLA targets).