Flowan Patient Relations Software
Grievance and Complaint Tracking
Incident Tracking / Risk Management
The focus on quality patient care continues to be one of the primary concerns for regulating the healthcare industry. Standards and regulations such as HIPAA, PSQIA and CMS are requiring organizations to carefully track and audit patient relations issues.
Every healthcare organization needs to effectively handle written or verbal complaints regarding quality of patient care due to harm, neglect, abuse, etc. They must also manage risk associated with incidents such as incorrect medication given, slips or falls, security breaches, etc. It is becoming increasingly important to improve the patient experience and overall patient quality care and meet regulatory requirements.
Flowan Patient Relations software offers you a web-based, cost-effective and easy to use solution for managing patient grievances and complaints as well as incidents. It will help ensure that you are meeting HIPAA, PSQIA and CMS requirements.